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Dualog SupportBot – Our newest employee

Over the past 12 months, we have been working hard, ensuring our support engineers are available to assist the customers with any issues 24/7.

Last day of the year's summer students at Dualog

This summer, computer science students Mads Johansen, Vebjørn Haugland, Jon Johansen and Isak Sunde Singh have had their hands full developing a new version of the Dualog app helping customers be even more efficient in their daily tasks.

Introducing Dualog Help Centre

Introducing Dualog Help Centre Dualog is delighted to announce the launch of Help Centre which provides direct access to technical documentation, technical support and a searchable knowledge base.

Dualog’s Crew Connection App: Helping seafarers manage their time online

Delivering quality internet connectivity to the world’s vessels is a ‘must have’ in our fast-changing shipping industry but helping today’s seafarer manage the way he or she accesses this internet capacity is essential if this valuable resource is to be used effectively and efficiently.

Good IT Hygiene is Key to Fighting Cybercrime

Good IT Hygiene is Key to Fighting Cybercrime By Walter Hannemann, Product Manager, Dualog

Gong Xi Fa Cai from the Dualog team

With best wishes for a Happy & Prosperous New Year 

Delivering the total support our customers need

“To say I am very proud of the team I have is nothing short of an understatement,” smiles Mikael Johannessen, “but I am proud of them because they believe in the same strong ethos I adhere to, of helping to ensure our customers receive the high level of service they expect.”

How do we deliver operational stability of 99,98%?

System security and operational stability are key buzz words in today’s shipping industry and with a track record of 99.98% system uptime delivered over the last two years, these are key performance indicators that our teams here at Dualog take very seriously.

The new episode of the Shipping Podcast with Dualog Innovation Garage

Fasten your seatbelts - the 70th episode of the Shipping Podcast is out. It’s all about the new era in shipping with our Innovation Manager, Geir Isene. Click here to listen: